English and Business Communication

Level of Knowledge :

Objective . . .

Detailed Contents . . .

PART A: ENGLISH [40 Marks]

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1. Essentials of Good English
         Grammar and usage; enriching vocabulary, words - multiple meaning, single word for a group of words - choice of words - words frequently misspelt; punctuations, prefix and suffix; parts of speech; articles; synonyms and antonyms; tenses; idioms and phrases; foreign words and phrases commonly used; abbreviations and numerals; pronunciation.

2. Essay Writing
         Essays on matters of current interest on trade, commerce, industry and profession.

3. Precis Writing
         Preparation of summary of office notes; summary of matters appearing in economic and commercial dailies and journals for use in committee meetings in the office; summary of decisions taken in meetings and conferences.

PART B: BUSINESS COMMUNICATION [60 Marks]

1. Business Communication
         Meaning and significance of good communication; principles of business communication; means of communication - oral, written, visual, audio-visual; essentials of a good business letter, etc.

2. Business Correspondence
         Personnel: drafting of interview letters, call letters and offer of appointment; provisional appointment orders; final orders of appointment; employee disciplinary matters - show-cause notices, charge sheets, letters of dismissal and other disciplinary actions.

         Purchase: requests for quotations, tenders, samples and drawings; test order; complaints and follow-up.

         Sales: drafting of sales letters, circular letters, preparation of sale notes with conditions of sale; status inquiries; preparation of market survey reports; reports to sales manager such as sales promotion matters; drafting of advertisements.

         Accounts: correspondence with various agencies : customers - regarding dues, follow up letters; banks - regarding over-drafts, cash credits and account current, insurance companies - regarding payment, renewal of insurance premium, claims and their settlement; public authorities like Provident Fund Commissioner, post and telegraph authorities, regarding payment of provident fund contributions; installation of new connections and payment of telephone bills; payment of sales tax.

         Secretarial: correspondence with shareholders and debenture-holders pertaining to dividend and interest, transfer and transmission.

         Miscellaneous: Resume, letter of application, goodwill messages, condolence letters.

3. Administration and Miscellaneous
         Drafting of telegraphic and facsimile messages, messages through electronic media; public notices and invitations; representations to Trade Associations, Chambers of Commerce and public authorities.

4. Inter-departmental Communication
         Internal memos; office circulars; office orders; office notes; representation to chief executive and replies thereto; communication with regional/branch offices.

5. Preparation of Press Releases

Readings

ca,icwa,cs,cima,icma,acca,cpa,accounting,profession

• Vikas Publishing House Pvt.Ltd.
  1. Modern Grammer with practical Exercies
  2. A text book of English Grammar, composition & Translation;
     • G S Mudambadithaya
  3. English Grammar, composition
• Cambridge University press
  1. English Grammer - an outline ; low price Editions.
     • Rodney Huddleston
  2. Intermediate English Grammar.
     • Raymond Murphy
  3. English Vocabulary in Use pre - intermediate and intermediate; low price editions
     • Sturat Redman
  4. English Vocabulary in use - 100 units of Vocabulary reference and practice; low - price Editions.
     • Michael Mc Carthy & Felicity O' Dell
  5. Cambridge international Dictionary of Phrasal verbs; Low price Editions.
  6. Cambridge international Dictionary of Phrasal Idioms; low price Editions.
  7. Cambridge international Dictionary of English; Latest Editions.
• S Chand & Company Ltd.
  1. English Grammar, composition and Effective Business Communication
     • M A Pink & S E Thomas
  2. A Guide to Business Correspondence and Communication skills
     • A N Kapoor.
  3. Commercial Correspondence and office management
     • R S N Pillai & Bagavathi
• Oxford University presss
  1. The Concise oxford Dictionary; Latest Edition
• Harper Perennial
  1. The Original Roget's international Thesaurus.
• Himalaya publishing House
  1. Business Communication
     • Homai pradhan, D S Bhende & Vijaya Thakur.
  2. Business communication.
     • U S Rai & S M Rai
  3. Essentials of business Communication
     • Reddy, Appannaiah, Nagaraj & Raja Rao.
• Pearson Education Limited
  1. Communication for Business; Longman
     • Shirley Taylor

References

• Oxford University press
  1. The oxford English Grammar
     • Siddney Greenbaum
  2. Oxford Dictionary of Phrasal verbs
     • A P Cowie & R Mackin
  3. Oxford Dictionary of phrasal English Idioms
     • A P Cowie, R Mackin & I R Mc Caig
• Harper Collins
  1. Collins Word Power - Good Grammar
     • Graham King.
  2. Collins Word Power - punctuation
     • Graham King.
• A.I.T.B.S. publishers and distributors
  1. Communication for Results
     • Rosemary T , Fruehling & Joan M Lacombe.
• Mc Graw - Hill international Editions
  1. Effective Business Communication.
     • Herta A Murphy & Herbert W Hildebrandt.
• South - western college publishing
  1. Business communication - process & product.
     • Mary Ellen Guffey.
• Collins (publishers)
  1. The new Collins Thesaurus; latest Edition.
• Merriam - Webster incorporated.
  1. Merrium - webster's Collegiate Thesaurus.
• Reader's digest.
  1. How to write and speak better.

Other Relevant Books

Author Credit : Team Future Accountant